General

Why are you a members only company?

We do this because it allows us to streamline our production process which means that members get faster service, faster turn around times, and better pricing. It also stops orders from being held up by eliminating things like: billing confusion and wrong contact information.

Are there benefits for being a member?

Yes, besides being able to submit orders and get wholesale pricing; there are rewards and benefits which you can read about (here)

How do I request membership?

By going to our membership application page (here), filling out and submitting the form.

Do you keep my artwork/logo on hand?

Yes! We keep all files/artwork on hand, they are all kept on our server which is backed up. If you lose a file, a file gets corrupted, or you just want to make a quick & easy reorder; don't worry because we have it!

Who owns my artwork/logo?

You do! If you send us your art it is 100% yours. If we create your artwork or logo, once the artwork/logo is done and paid for, you are the owner of it. We will send it to you in any type of file you request, and we keep it on file in case you need it later.

How do I get my art files from my previous print shop/graphics artist?

This is a tricky question because it depends on the person/company you're dealing with. Most places will tell you that your art is yours but they're reluctant to give it up. Usually The best course of action is to just politely ask for it, and if they try to talk you into something else or make it difficult, just be persistent. We would love to help out, but most of the time another print shop getting involved could make it worse.

What type of art file should I send?

We prefer vector art; this can be sent in a variety of different formats such as CorelDraw (.CDR), Illustrator (.AI), PDFs, etc. If you are sending a raster file, we suggest sending it at full size and saving it as a TIFF to avoid compression; though we will accept JPG, PNG, etc.

If I order today how quickly can I get my order?

It really depends on the size and scope of your job, but in most cases if you need your job done right away, we are able to get it done and ready on the same or next day.

What's the right black value to use in my art?

If you’re going for a “rich black” there are a lot of different values that people use, but we suggest using C75 M68 Y65 K90.

Can I proof colors using the email proof you send?

We don't recommend it, email proofs are more about artwork, spelling, and layout. Color sometimes will not match what's displayed on a monitor because monitors show color in RGB while we print in CMYK, and almost every monitor displays color different than one another. If colors are critical or you're trying to match something, we recommend a press proof or color swatches.

Can you ship, split ship, or blind ship my print for me?

Yes! Just let us know that you want us to ship your order, then tell us if you want it blind shipped and/or split shipped, give us the address(es), and we’ll ship it out when it’s ready!

Can you print RGB files?

Yes, but we don't recommend using RGB file because our CMYK printers might not match the colors 100%. If you’re getting a raster file printed, it can be converted to CMYK; but if you’re creating a file to print, we recommend building it in CMYK.

How small can my fonts be?

Font size can be whatever you need it to be, but you should keep readability in mind when sizing your text. We can print most fonts at 3pt and still have it clear. 2pt starts to get fuzzy and 1pt is fuzzy but still readable, but it's pretty hard to read text smaller than 4pt without a magnifying glass.

Do you do installs?

Yes! We do graphic installs (vinyl graphics, banners, and signs) both at our facility and on location. If you would like us to install a print on location, let us know and we will schedule a site view. If you would like us to do an install at our facility (ie: vehicle graphics) let us know and we’ll schedule and install date for you! We recommend doing all vehicle installs at our location because we can control temperature and dust. We require that all full wraps are done at our facility.

Website

How do I get the password for the members only website?

The password is available to all members, if you are not a member you can request membership (here) and if you are a member you can call/email us and ask for it.

How do I order online?

By going to our members website. On our members site you can submit orders for any type of materials we have. You will also get real time pricing on the order forms, as well as an extra 2% online order discount.

How do I request a quote online?

You can view pricing on our members website. Just fill out an order form to view pricing and don’t submit it if you’re just checking price.

How long does it take to get an official quote after requesting one via email?

Usually your quote will be emailed to you within an hour, but things like lunch or how close to 5pm it is could delay our response, and quotes requested on the weekends/holidays won't be made/sent until the next business day.

After I request membership how long does it take to get approved?

Once you submit your membership application, and confirmation will be sent to you immediately. The confirmation will include information about membership as well as the password to our members only website.

Vinyl

What is the difference between Cast and Calendered vinyl?

There are a few differences in Cast and Calendered vinyls. First of all, the main difference people talk about is that Cast vinyl can stretch making it possible to apply it to compound curves while Calendered vinyl can only be applied flat or on simple curves. Also Cast vinyl is made to be better at holding up against the sun meaning it won't fade or become brittle as fast as Calendered vinyl, giving it a much longer life expectancy.

How do I show cut lines in the art for stickers?

In the art file you send over, use outlines or curves (preferably on its own layer) to show where you want us to contour cut. We usually make these lines 100 magenta, but you can make them whatever color contrasts your art as long as you let us know what color you made them.

How accurate is your contour cutter? How small can you cut?

We can make accurate cuts at extremely small sizes, and while we don't suggest going too small (because weeding and sticking becomes problematic) we are able to do it. Our rule of thumb is that you shouldn't cut a sticker (or section of a sticker) smaller than 0.1", we are able to go much smaller, but do not recommend or warranty it.

How small can my stickers be?

Really your stickers can be however small you want them to be, but once it gets to a certain size it becomes less usable. If the vinyl gets too small there will be very little adhesive left to be sticky. We suggest making no part of your sticker smaller than .1".

How big can my sticker be?

Technically 58.5"x1,920", which is the printable size of a 60” vinyl roll; though we don't recommend doing a sticker that big in one piece. It’s much better to do super large graphics in multiple pieces, that makes installation a lot safer. When doing graphics is pieces, it can really be as big as you want it to be.

Will vinyl stick to this surface?

Surfaces that are textured or coated can be difficult to adhere to, and if your surface is coated you must keep in mind that the vinyl will stick to the coating, not the material itself. So, for longer lasting graphics it's best to strip the material of its coating before installing graphics onto it. Another thing to keep in mind is; the surfaces that vinyl won’t adhere to easily usually means the more aggressive the adhesive needs to be, and if you ever remove the vinyl it could damage the surface of the material. Most surfaces like windows, desks, vehicles, floors, phones, computers, etc. will be able to work using removable adhesive vinyls. Which makes graphic removal easier, safer, and much cleaner.

Can I get just 1 sticker?

Of course! Though we do have a minimum order amount.

Can my sticker be custom cut to any shape/design?

Of course! We can contour cut your sticker into virtually any size or shape you need. This includes simple shapes like squares, circles, etc. as well as complex designs. If your stickers is cut to multiple pieces that aren’t attached by vinyl, they will need to be masked to make sure they stay together during installation.

How do I wash my vehicle after its been wrapped?

Hand washing is always the safest choice when taking care of your wrapped vehicle. If you do take it to a car wash, we highly recommend using a touch-less car wash, because car washes that use the rotating brushes could possibly lift and/or remove the vinyl. We also suggest regular washes and treating your wrap as if it were a new paint job. The more you take care of it, the longer it will last and the nicer it will look.

How long will my wrap last?

It can last up to 7 years; but this cannot be answered as an absolute because it all depends on material used, as well as lamination, and of course where you’re driving/parking and how often you wash it. Things like sunlight and heat will affect the longevity of your wrap, as well as the color and sheen that you choose.

Banners

Do hems and grommets cost extra?

No, standard hems and grommets don't cost extra. But if you want pole pocket hems, or extra grommets you will be charge for extra material and hardware used.

What color of grommets do you use?

We stock silver, black, and gold grommets. You can request which color you want us to use. If you don't we will try to match the color of the banner the best we can. If we can't match the banner we use silver.

Should I get wind slits/flaps or a mesh banner?

Whether or not you need any of these depend on the location of the banner. If you're getting an outdoor banner it's not a bad idea to consider wind slits/flaps or mesh banner material. Wind slits and flaps are primarily used to reduce the stress on the banners in windy areas and mesh banner material is primarily used for high wind areas or fence banners.

No-Low Wind: Standard Banner
Low-Med Wind: Wind Slits
Med-High Wind: Wind Flaps
High Wind: Mesh Banner

Are there standard banner sizes?

There are "standard" banner sizes like; 6'x2', 8'x3', etc. But we can print and finish banner to whatever size you want. We stock banner material in rolls that have widths of 38", 54", and 63" all by 164'. If you want something bigger, like a 10'x10', we can do it but it would need to be spliced and sewn.

What size canvas frame can I get?

Whatever size you want! All of our frames are made locally, 100% custom, and made to order. We usually do have a few in stock in different sizes, but we don't consistently stock certain sizes.

Substrate

Can you print on my material?

Yes! As long as your material is clean, flat, and fits on our 64"x96"x6" table. Please note that we cannot warranty customer supplied materials.

Should I get bubble-x or corex? What’s the difference?

Both bubble-x and corex are weather proof materials. Corex is mainly used for yard signs because it is fluted and h-stakes can be used, while bubble-x can be used for pretty much everything else. Bubble-x doesn't have the fluted look, is more ridged, and has a nicer finish.

Can my substrate be cut into a custom shape?

Yes, we can router or knife cut it depending on the material type.

Other

Should I order .015 or .030 magnets?

.030 magnets are usually used for vehicles, and .015 are for pretty much anything else (fridges, file cabinets, etc.)

Can I get a frame for my poster?

We don’t stock poster frames, but we can get them for you!