General FAQs

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Why are you a members only company?

We do this because it allows us to streamline our production process which means that members get faster service, faster turn around times, and better pricing. It also stops orders from being held up by eliminating things like: billing confusion and wrong contact information.

Are there benefits for being a member?

Yes, besides being able to submit orders and get wholesale pricing; there are rewards and benefits which you can read about (here)

How do I request membership?

By going to our membership application page ( here ), filling out and submitting the form.

Do you keep my artwork/logo on hand?

Yes! We keep all files/artwork on hand, they are all kept on our server which is backed up. If you lose a file, a file gets corrupted, or you just want to make a quick & easy reorder; don't worry because we have it!

Who owns my artwork/logo?

You do! If you send us your art it is 100% yours. If we create your artwork or logo, once the artwork/logo is done and paid for, you are the owner of it. We will send it to you in any type of file you request, and we keep it on file in case you need it later.

How do I get my art files from my previous print shop/graphics artist?

This is a tricky question because it depends on the person/company you're dealing with. Most places will tell you that your art is yours but they're reluctant to give it up. Usually The best course of action is to just politely ask for it, and if they try to talk you into something else or make it difficult, just be persistent. We would love to help out, but most of the time another print shop getting involved could make it worse.

What type of art file should I send?

We prefer vector art; this can be sent in a variety of different formats such as CorelDraw (.CDR), Illustrator (.AI), PDFs, etc. If you are sending a raster file, we suggest sending it at full size and saving it as a TIFF to avoid compression; though we will accept JPG, PNG, etc.

If I order today how quickly can I get my order?

It really depends on the size and scope of your job, but in most cases if you need your job done right away, we are able to get it done and ready on the same or next day.

What's the right black value to use in my art?

If you’re going for a “rich black” there are a lot of different values that people use, but we suggest using C75 M68 Y65 K90.

Can I proof colors using the email proof you send?

We don't recommend it, email proofs are more about artwork, spelling, and layout. Color sometimes will not match what's displayed on a monitor because monitors show color in RGB while we print in CMYK, and almost every monitor displays color different than one another. If colors are critical or you're trying to match something, we recommend a press proof or color swatches.

Can you ship, split ship, or blind ship my print for me?

Yes! Just let us know that you want us to ship your order, then tell us if you want it blind shipped and/or split shipped, give us the address(es), and we’ll ship it out when it’s ready!

Can you print RGB files?

Yes, but we don't recommend using RGB file because our CMYK printers might not match the colors 100%. If you’re getting a raster file printed, it can be converted to CMYK; but if you’re creating a file to print, we recommend building it in CMYK.

How small can my fonts be?

Font size can be whatever you need it to be, but you should keep readability in mind when sizing your text. We can print most fonts at 3pt and still have it clear. 2pt starts to get fuzzy and 1pt is fuzzy but still readable, but it's pretty hard to read text smaller than 4pt without a magnifying glass.

Do you do installs?

Yes! We do graphic installs (vinyl graphics, banners, and signs) both at our facility and on location. If you would like us to install a print on location, let us know and we will schedule a site view. If you would like us to do an install at our facility (ie: vehicle graphics) let us know and we’ll schedule and install date for you! We recommend doing all vehicle installs at our location because we can control temperature and dust. We require that all full wraps are done at our facility.